Cash On Delivery
Cash on Delivery Valid Upto Order Value Rs 999/- to Rs 19999/- Only For Indian Buyers
You can pay through Cash Delivery for all non-customized products (Not Available For custom made rings etc.).
We support Cash on Delivery within INDIA only. Note that Cash on Delivery is not available in all towns.
CASH ON DELIVERY – QUESTIONS
What is Cash on Delivery?
Cash on Delivery means that you will pay the courier person in Cash when your order reaches you, and not
while at the time of placing the order.
Is Cash on Delivery available for all locations?
Cash on Delivery is available only in certain locations in India.
Unfortunately, courier companies don’t offer this service in all locations, and hence, once you place
your order, our customer service team will assist you in case, Cash on Delivery is not available for your pincode.
Typically, all big metros, and most big towns can avail the Cash on Delivery facility. Certain states like
West Bengal are completely unavailable for Cash on Delivery.
Is Cash on Delivery available for all products?
Cash on Delivery is available for all non-customized orders. Customized Orders refer to an order, which is
specifically created for you are not available for cash on delivery. For example, Gemstone in a pendant, ring is
a customized order. Similarly orders including customized certificate (such as GII, IGI,) is also a customized order.
How does Cash on Delivery work?
When you place a Cash on Delivery order, our customer support agent verifies your name, address, phone details in your
order, as well as Cash on Delivery availability in your location. Based on what the agent finds out, you will be
informed of the approval via email, or denial via phone.
Once approved, we start working on your order, and dispatch it via the Cash on Delivery courier company.
The Cash on Delivery courier company agent will bring the package to your home once it reaches your city.
You will have to pay him the amount in Cash so that he can give the package to you.
How many days does it take?
Cash on Delivery takes the same number of days to deliver as typical normal courier.
For metros, courier companies typically take 2 to 4 days to deliver the product from the date dispatched.
For non-metros, courier companies typically take 3 to 7 days to deliver the product from the date it is dispatched.
Can I pay the Cash on Delivery courier person in any other way than Cash?
No, our COD partner will only accept cash payment at the time of delivery.
Will the Cash on Delivery courier person call before he comes?
Typically, the Cash on Delivery courier person do not call or SMS on the first attempt. You will receive a SMS in case,
you weren’t at home when the arrive, and you can co-ordinate with them so that the second attempt is successful.
Can I open the package before paying the money?
No. Courier boys are not allowed to have any open packets with them – even if you are going to accept the delivery afterwards.
Hence, you must pay them Cash for them to hand over the package to you. This is unfortunately, a policy of the courier companies
and is non-negotiable. Please be rest assured that the content of your package will be as per your order. In the unlikely circumstance,
of you receiving a faulty product, or unhappy with the product, venusjewellers.com has a 15-Day No-Questions-Asked Return Policy.
Do read more details about the Return Policy
All order received will be processed and deleivered in 3-5 working days in anywhere in india and in 10-15 working days world wide only gemstones,
All gems with ring and jewellery will take additional 6-7 days for preparation in respect to above time
kindly contact us on +919833206625 or email us at – firstname.lastname@example.org for any query on order related
Maximum & Minimum Time Line For Deleivery For All Orders
Domestic shipping within india :- 5 to 15 days
International Out side india :- 10 to 30 working days (depending upon custom process of ur country)
Shipping fee includes handling and packing charges. All safety measures are taken to pack the product such that there is no physical damage incurred to the Final Product
Customs Duty and import charges: For international shipments, the customer is liable to pay any additional custom duty and import charges imposed by their government at the port of
arrival. Our shipping charges are not inclusive of any such charges applicable,Generally there is no custom duties or import taxes for Gemstones world wide